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About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role

The Infrastructure Engineer (Virtualization) is an entry level engineering role intended for IT professionals moving into infrastructure engineering. This role focuses on learning and supporting enterprise virtualization platforms that host business critical applications and services.

The position emphasizes platform fundamentals, operational excellence, and skill development under the mentorship of senior virtualization engineers.

The impact you can have

• Assist in the support and operation of enterprise virtualization platforms.

• Perform routine VM lifecycle tasks such as provisioning requests, snapshots, and monitoring.

• Monitor virtualization environments for health, capacity, and performance issues.

• Troubleshoot basic VM and platform issues following established runbooks.

• Escalate complex issues to senior engineers with clear documentation and analysis.

• Assist with platform maintenance, upgrades, and patching activities.

• Partner with managed service providers and virtualization platform vendors by opening, updating, and tracking support cases as directed.

• Collaborate with storage, network, cloud, application, and service desk teams to resolve incidents and fulfill service requests.

• Participate in incident bridges and coordinated response efforts involving internal teams and managed services partners.

• Maintain documentation, diagrams, and operational procedures.

• Learn virtualization concepts, architecture, and best practices through hands on experience.

You’ll bring to the role

• 2+ years of experience in Help Desk, Service Desk, or IT Operations roles.

• Solid understanding of Windows and/or Linux operating systems.

• Basic knowledge of servers, networking fundamentals, and IT infrastructure concepts.

• Strong desire to grow into an infrastructure or platform engineering role.

• Good communication, documentation, and problem-solving skills.

• Exposure to virtualization platforms (lab, coursework, or on the job) a plus.

• Experience working with managed service providers or vendor support team a plus.

• Experience supporting infrastructure related tickets or escalations.

• Interest in automation, scripting, or infrastructure as code concepts.

• Relevant certifications or self-directed learning a plus.

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.

• Support for your individual development plus opportunities for career mobility within our family of brands.  

• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities.*  

• Medical, dental, vision insurance & 401(K).* 

• Employee Assistance Program (EAP).

• Time off – paid time off & holidays.*

• The target salary range for this role is: $60,000 - $70,000

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

• Hybrid:  This position works in a hybrid model, ideally with days worked in the Distribution Center office location in Etna, OH as defined by business needs.

Applicants to this position must be authorized to work for any employer in the US without sponsorship. We are not providing sponsorship for this position.

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Location:

Ascena Corp ETNA-ascena-Pataskala, OH 43062

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.