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About the role:

Title: Associate

Reports to: Store Manager, General Manager or Multi-Store Manager

Overview: The Lane Bryant Associate is responsible for creating a hospitable store environment using customer engagement that contributes to the achievement of Company goals.

Success Characteristics:

• Creates a warm and welcoming environment.
• Strong written and verbal communication skills
• Represents the brand through fashion and product knowledge.
• Seamlessly integrates OMNI experience.

Responsibilities:

Sales and Service:

• Identifies customer needs & wants with curiosity and confidence through intentional conversation.
• Uses company resources to reinforce the brand experience and facilitate/build strong, enduring relationships.  
• Shares and represents current products, fit and fashion trends with customers to appropriately wardrobe, inspire and build trust.

Operations:

• Supports areas of operational energy as needed.
• Plans and prioritizes tasks and responsibilities to meet the needs of the customer and business.
• Protects company assets and maintains a safe work environment.
• Follows all company policies and procedures as well as local, state, and federal employment laws.

Requirements:

• Strong sales or hospitality experience preferred with demonstrated ability to meet or exceed performance standards.
• Ability to work a flexible schedule including nights, weekends, and holidays.
• Proficient and confident utilizing mobile technology (e.g. Registers and iPad) to engage with customers. 
• Adjust or move store fixtures including but not limited to garment racks, mannequins, shipment boxes or merchandise weighing up to 25 pounds in all directions on a frequent basis; may need to adjust or move objects or merchandise weighing as much as 50 pounds in all directions on occasion and with assistance as available.
• Retrieve merchandise displayed or stored above shoulder level on a frequent basis, which may include climbing up to a 12-foot ladder; may need to replace overhead lightbulbs, signs, etc. on an occasional basis using up to a 12-foot ladder.

Position Type:

Washington Pay Information: https://knitwellgroup.com/assets/WA-Posting-LB.pdf