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Position Overview:

Drives store revenue through proper shipment processing and merchandise control. Assists Leadership Team in organizing and maintaining the stock room, including back stock of merchandise, shipment and supplies. Supports store team in providing exceptional client service by helping where needed and keeping the selling floor, stock room, and desk replenished, organized, neat and clean.

Primary Responsibilities / Accountabilities:

• Embraces our values & sets an example through his/her behaviors
• Responsible for compliance with all ANN INC. practices and procedures
• Additional responsibilities as assigned by the Store Manager, Co-Manager, and Sales Leads

Revenue Generation:

• Ensure new product is on the floor and available to clients within 24 hours of receipt
• Processes merchandise into and out of stock room without error
• Protects company assets by following all Loss Prevention standards in the processing of shipment, transfer of product and maintenance of the back room organization
• Completes prices changes within Standard Operating Procedures (SOP’s) time frame

Client Experience:

• Provides excellent client service by anticipating the client’s needs, exceeding expectations, and adhering to the ANN INC. service standards
• Portrays a gracious, friendly, energetic and engaging manner and is at all times respectful and professional
• Takes ownership, solicits and incorporates feedback for professional growth and development – Consistently receives positive, unsolicited client feedback
• Communicates effectively with store management, store team and external clients in person, and over the phone
• Embraces our values and behaviors and inspires team by leading by example through his/her words and actions – Supports and environment of learning and trust by acting as a positive role model
• Is responsible for Compliance with all Company policies,  practices and procedures and all federal, state, and local laws

Operations:

• Meets Company/Divisional merchandise processing expectations through time management, organization and adherence to ANN INC. Standard Operating Procedures
• Maintains a clean, safe store environment and back room organization by processing receipts and transfers efficiently, organizing merchandise by product category, and executing trnasfers, markdowns, Mark out of Stock (MOS), Distributed Order Maintenance (DOM), and Style Finder orders
• Completes opening/closing procedures and tasks as directed by Leadership Team with a client focus (e.g. replenishing merchandise; recovering the store and styling rooms; processing shipment including but not limited to: unpacking, hanging, steaming, cleaning including but not limited to: dusting, vacuuming, and removing trash; executing merchandising moves; marketing updates; and completing pricing changes.)
• Articulates and understands the difference between old and new receipts, organizes and processes them accordingly
• Executes transfers and processes end of season merchandise transfers, Mark Out Of Stock (MOS), Damages, repairs, Distributed Order Maintenance (DOM’s) and StyleFinder orders accurately and in a timely manner
• Adheres to Loss Prevention practices and is aware of and reports potential incidents, to ensure shortage control and to protect company assets
• Participates and assists in the preparation of the stores’ inventory
• Identifies and communicates supply needs to management
• Reports to work as scheduled; records time worked accurately by using ANN INC.’s Time and Attendance system; remains flexible to the needs of the business
• Follows all ANN INC. operational guidelines, processes, and procedures
• Reviews Bulletin Boards daily

Technical Expertise:

• Demonstrates a desire and ability to be learner responsible and navigates the ANN INC. computer learning systems
• Is proficient in using Distributed Order Maintenance (SOME’s) and StyleFinder to locate product for clients and processes transactions accurately
• Operates and understands he functions of the PDT
• Navigates through all functions on the ISP system related to merchandise management
• Operates phone, answering calls with an appropriate greeting, transferring and placing calls on hold
• Performs register transactions efficiently (e.g., sales, sends, returns, exchanges, payments)

Product/Brand Management:

• Understands and can clearly articulate the Company’s brand positioning, including: the uniqueness of all expressions of ANN INC., current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotes, coupon events, lifestyle concepts to internal and external clients]
• Embraces fashion, understands current market trends and is able to articulate them using ANN INC. interpretations in every client interaction. Represents the brand by adhering to ANN INC.’s dress code guidelines
• Lives the Purpose, Values, & Behaviors, Practices in all interactions
• Participates in and attends Store Meetings
• Proactively uses associate education and product knowledge tools to initiate learning about fabric, fit and styling
• Packages and wraps client purchases according to ANN INC. standards

Position Requirements:

• Client Service: Ability to function as a role model, ensuring that the client remains the top priority. Takes initiative to improve the store’s organization
• Follow Directions: Ability to prioritizes and meet deadlines as assigned with minimal supervision and within designated timeframes
• Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain within ANN INC. guidelines
• Communication: Demonstration of verbal communication skills to Store Manager, Co-Manager Sales Leads, store associates and clients
• Organization: Ability to maintain the organization fo the stockroom to include back stock of merchandise, supplies and shipping materials according to Standard Operating Procedures
• Accuracy: Ability to handle cash and provide change without error
• Ability to work a flexible schedule to meet the needs of the business, including evening and weekend shifts. May include hours before and after store / center business hours
• Physical: Ability to lift and carry up to 20 pounds, able to climb ladders, and maneuver effectively around sales floor and stock room

Educational Requirements and Experience:

• Minimum Requirements: High School Diploma or GED
• Minimum one year stock associate or relevant experience in the service industry with proven results

Location:

Position Type:

Pay Range:

Equal Employment Opportunity
The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.