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About us

KnitWell Group, a specialty retail operating company, comprises some of the most iconic brands in America – Ann Taylor, Chico's, Haven Well Within, Lane Bryant, LOFT, Soma, Talbots, White House Black Market. Individually, our brands are unique and strong. Together, we are powerful.

Our common thread is our commitment to create exceptional products, provide memorable experiences, and achieve superior results. Our associates are innovators who thrive through collaboration and are dedicated to excellence. At the heart of it all are the customers we serve. We are dedicated to creating fashion that not only looks good but also makes our customers feel good.

About the role

The Digital Merchant is responsible for maintaining, evolving, and improving the customer experience on the site as it relates to the execution of product priorities and support of merchant business needs. This position combines performance analytics, collaboration with cross functional partners pre and post live dates, and innovative and strategic thinking around customer behavior to drive engagement and conversion on the site.

The impact you can have

• Partner with Merchants and Ecommerce to strategize site navigation, category and sub-category structure and overall merchandising of the site based on seasonality, analytics, and product strategy.
• Work with Ecommerce to maximize site search productivity. Anticipate key search terms (seasonality, email/marketing driven) and ensure a high converting results page when possible.
• Leverage competition for inspiration on digital content, navigation, and overall website features and work with the Digital CFT to translate those experiences to the Talbots site.
• Represent merchandising in any product-related functionality on the site (product recommendations, sorting rules, etc.)
• Communicate merchandising strategies to the Web Studio team and give guidance on thumbnail styling to optimize curation on the site.
• Manage merchandising callouts on website product issues---help to reduce callouts pre-launch and work with the Ecommerce team to resolve issues post-launch.
• Manage Related Items/Pairings on the product pages to drive conversion and UPT
• Communicate special launches and vignettes with both the Web Studio and Ecommerce teams to ensure correct timing and approach.
• Support PR needs for influencer content as needed

You’ll bring to the role

• 3-5 years of ecommerce/online merchandising experience recommended
• Creative thinker with the ability to create strong, compelling merchandising experiences with a brand-appropriate lens
• Excellent communication and conflict resolution skills to drive a productive cross functional relationship
• Ability to manage effectively under pressure and hit deadlines in a fast-paced environment
• Strong analytical skills to leverage data and draw action-oriented conclusions
• Self-starter, entrepreneurial spirit to innovate and drive the digital experience forward

Benefits

• You will be eligible to receive a merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Support for your individual development plus opportunities for career mobility within our family of brands.
• A culture of giving back – local volunteer opportunities, annual donation and volunteer match to eligible nonprofit organizations, and philanthropic activities to support our communities. *
• Medical, dental, vision insurance & 401(K)*
• Employee Assistance Program (EAP)
• Time off – paid time off & holidays*
• The target salary range for this role is: $85,000 - $95,000*
• On-site: This position works on-site at least 4 days per week consistent with the needs of the business at our Talbots office location in Hingham, MA.

*Any job offer will consider factors such your qualifications, relevant experience, and skills. Eligibility of certain benefits and associate programs are subject to employment type and role.

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Location:

Corporate Office-Talbots-Hingham, MA 02043

Position Type:

Regular/Full time

Equal Employment Opportunity

The Company is an equal opportunity employer and welcomes applications from diverse candidates. Hiring decisions are based upon a candidate's qualifications as they relate to the requirements of the position under consideration and are made without regard to sex (including pregnancy), race, color, national origin, religion, age, disability, genetic information, military status, sexual orientation, gender identity, or any other category protected by applicable law. The Company is committed to providing reasonable accommodations for job applicants with disabilities. If you require an accommodation to perform the essential duties of the position you are seeking or to participate in the application process, please contact myHRSupport@knitwellgroup.com. The Company will make reasonable accommodations for otherwise qualified applicants or employees, unless such accommodations would impose an undue hardship on the operations of the Company’s business. The Company will not revoke or alter a job offer based on an applicant’s request for reasonable accommodation.