About the role
AsLeadCustomer Specialist, your focus is on delivering a welcoming, customer-centeredenvironment thatreflectsChico's culture of hospitality. This roleoperatesas the Manager on Duty in the absence of another manager, leadingtheteam and elevatingthe customerexperience.

The impact you can have
In this role,you'llhave the opportunity to:

• Initiate authentic conversations with customers to understand their needs and provide personalized service.

• Partner with theteam to deliver a customer-centeredexperience that reflects Chico's culture of hospitality.

• Share your knowledge of Chico's products and services with customers to outfit and inspire them.

• Cultivate long-term customer relationships through proactive outreach about new products, promotions, and in-store events.

• Maintain a visually inspiring store environment that reflects brand standards.

• Actively share brand priorities, initiatives, and messages with store teams.

• Ensure compliance with all policies, guidelines, and business practices.

• Contribute to a positive work environment by embracing teamwork and collaboration.

• Build connections with the local community through events, outreach, and initiatives that expand Chico's presence.

You'llbring to the role

• Passion for our brand, fashion, and empowering confidence.

• Mustbe at least 18 years old.

• 1+ yearretail experience preferred.

• Flexible availability—including nights, weekends, holidays.

• Demonstrates an ownership mindset and leads by example.

• Effective leadership, people management, and communication skills.

• Collaborative leadership style that investsin the process of developingtalent.

• Abilityto bend, reach, stretch for products as well as maneuver around the sales floor and stockroom,operatethe register, and lift/carry up to 50 pounds.

Benefits

• Medical, dental, and vision insurance

• 401(k) plan

• Paid time off & holidays

• Opportunities for monthly bonuses

• Merchandise discounts plus eligibility for discounts at our sister brands

• Professional development and opportunities for advancement across our brands

• Community impact through our philanthropic partnerships

Availability of these benefits is based on employment type, role, and certain eligibility requirements. Job offers will consider factors such as your qualifications, relevant experience, and skills.